COMPANY OVERVIEW
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
ABOUT THE ROLE
As the leading foodservice provider across the island of Ireland, Sysco’s success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day.
We don’t just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond.
We are now looking for new talent to join us as we continue to grow, innovate and deliver.
Account Partner
We are excited to offer a fantastic opportunity for an Account Partner a role which requires an ambitious and passionate customer advocate to take ownership of a bespoke and ever-changing suite of customer accounts with the aim of delivering a level of service that is second to none in order to build and strengthen a relationship of trust between the customer and the business.
This role can be based in Newcastle West or Lisburn and is designed to partner with certain new accounts being onboarded, accounts at risk that need service support, and accounts that do not fit with the standard service model within Sysco and require more of a personal touch.
Your key target will be the graduation of accounts from your remit, as the aim is to provide additional support while ensuring the appropriate corrective actions are embedded to ensure a fix is sustained. This is a role that involves collaboration across many different functions of the business.
Attention to detail and the ability to work to deadlines under your own initiative is critical, we want you to be a trusted partner by those customers who are in your care.
The role requires a candidate who will be:
- Be a problem solver
- Have the ability to ensure a successful outcome for each of their customers.
- Take personal ownership of service delivery through relationship building, integrity and tenacity.
If you are ready for a challenge, we want to hear from you.
Apply today and discover what your career could look like with Sysco Ireland.
Key Accountabilities:
- Onboarding of new higher value customers and customer groups. Working internally with Sales and Operational colleagues to ensure a ‘right first time’ experience is all the customer ever sees.
- Working with your sales colleagues you will define and agree success criteria for each account in your ownership with a view to graduating out of the team as service issues are resolved.
- Being an ambassador for all that is good about Sysco, and ensuring the customer feels that loyalty in every interaction you have.
- Understanding where things can go wrong and being able to proactively manage an end-to-end order journey – from Planning to Keying to Picking to Delivery.
- Working with the current reporting suite to understand where these roadblocks may appear.
- Working with the rest of the Account Partner team to ensure that nothing ever gets missed. Learning from, and developing, your peer group to ensure the most robust level of service for each and every customer under your collective remit.
- Delivery of an exceptional level of service to those customers who are at risk of moving away from Sysco due to issues within our control.
- Process Improvement where known faults are impacting the end customer. Not afraid to challenge and/or escalate where appropriate.
- Be the voice of your customer within Sysco.
- Respond to any complaints that do arise with speed and tenacity, ensuring the appropriate fixes are in place to mitigate any repetition of the same issue.
- Two-way communication with Sales Colleagues to assist them in maximising further opportunities.
Requirements:
- Proven experience as an exceptional Telephone Sales or Service Executive.
- Knowledge of the internal workings of the Sysco business that relates to the end-to-end order process for a customer.
- A desire to learn more about how we work and the ability to leverage your knowledge and understanding for the benefit of your customer and of the business.
- The ability to build relationships outside of your department to allow collaboration with a view to making sure each of your customers are delighted with Sysco.
- Excellent communication skills, written and verbal.
- Organizational and time-management skills. Attention to detail is paramount.
- Ability to work with others as a Team Player, and able to build and maintain trust by delivering first time every time.
- Driven and focused on success for your customer. Able to work on your own initiative and able to work to strict deadlines.
Sysco Ireland Culture
- Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value.
- Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it.
- Clear Communication: We communicate clearly and effectively, ensuring our message resonates.
- A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.
The accountabilities and requirements outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.
Sysco is an equal opportunity employer.
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Inclusion
We are dedicated to fostering an inclusive culture where diversity is celebrated, everybody feels they belong, and we embrace both our differences and similarities.
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Sysco For You
Sysco for You is our comprehensive suite of colleague rewards and benefits, offering health and wellbeing support, colleague resource groups, tuition reimbursement, graduate programmes, and exclusive rewards and savings.
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Community - We Deliver
We are committed to supporting our local communities and the colleagues who volunteer within them.
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